Step 1: Confirm Warranty Status
- Verifying the purchase date on the invoice or receipt.
- Checking the warranty period specified in the product documentation
- If uncertain, contact our support team to confirm your warranty status.
UNV RMA center in Dubai
If you are facing issues with your UNV (Uniview) camera, and it falls under the warranty period or qualifies for an RMA (Return Merchandise Authorization), please follow the steps below to submit your complaint and initiate the RMA process
Step 2: Prepare Product Information
- Product Model and Serial Number: These can be found on the product label.
- Proof of Purchase: A copy of the original invoice or receipt
- Description of the Issue: A detailed description of the problem you are experiencing with the camera. Include any error codes, issues with connectivity, or visual problems.
Step 3: Submit an RMA Request
Contact Us: Reach out to our RMA support team via the contact methods listed below:
- RMA center
- Al Khabaisi - Dubai - United Arab Emirates
- Phone: +971 56 687 3364
Step 4: RMA Evaluation
- Diagnosis: We will identify the issue with the camera.
- Repair or Replacement: If the issue is covered under warranty, we will repair the camera or replace it with a new or refurbished unit (depending on the situation).
- Time Frame: The evaluation process typically takes 5 days. We will inform you of the results and the next steps.